“A lot of brands jumped in and said, ‘I need a Facebook, I need a MySpace, I need to do SEO, I need to share all of my content everywhere.” But often it’s lacked of a brand tone of voice. And it’s just created some form of presence that’s not based on strategy at all”, said Daniel King, director of digital, JWT Melbourne. In the emerging markets, which are quite young in onine marketing, the moves might be even slower and lots more problems exist. Vietnam is one of thess cases.Vietnam has a large population (13th in the world) and half of the country is under 30. The young active Vietnamese are all over the Internet. They’re watching videos, listening to music and reading random news. They’re spending and they’re talking. But there’s little connection that companies here want to cement between those two actions. You could say Vietnamese Internet usage is almost caught up with the world. If the US and Europe are in 2011, then they are in 2008 or 2009. Yet Vietnamese online advertising is still 2002.
1. Deny acknowledging the trend and taking the lead.
The biggest problem in Vietnam is not that brands or companies are incapable of understanding the fact of the increasing online media power. It’s just that they don’t need to. Understanding online and social media is acknowledging that online could propel an existing brand to greater heights, or it could take a nothing product to become the new star. And though there’s incredible opportunity online because no one is really strong here, no one really wants to consider what that means.
2. Lack of knowledge
The second problem is the proper understanding of online media landscape with its current trends and insights in order to furnish the brand strategy and motivate the business to find a real effective communication channel with the target audience with less competition and more cost-effectiveness. Many businesses in Vietnam do not fully understand how social media works and how they could use these channels effectively to benefit their brands and companies. Many marketers or managers in Vietnam may ask you what Twitter is.
3. Lack of attention to detail
Another problem is the lack of attention to detail indicate attitude of most of Vietnamese businesses when go online, especially in customer service. If social media is anything, its core is at customer service. If customer service is not important, then social media cannot be important either.
4. Lack of strategy
Although the rising power of social media, SEM and mobile services, is obvious in all over the world and rising strongly in Vietnam, most of Vietnamese businesses still got very simple reactions when going online, just like the age before social media:
“Let’s put up banners and count the impressions”
“Let’s make a microsite, spend a ton of money to fuel registrations and gather personal data, and then what we’ll do is never use that data and never follow-up. And we can do this all over again next year too.”
Traditional media channels, such as TV, print, radio, outdoor, have been here for ages and intensively competed. But online is completely open, waiting for someone to think and innovate. If you can dominate in this, you could just completely take over – no one else is here or cares. Or they just not care enough to take the lead.
